Our team and partners work tirelessly to ensure that our customers only receive the best baby travel products. However we understand that in some cases, a product may not be right for you. More information surrounding refunds and returns can be found below:
Our refund and returns policy lasts 14 days. Unfortunately, if 14 days have passed since receiving your purchase, we may not be able to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that return costs are covered by the buyer. Several types of goods are exempt from being returned. This includes perishable goods.Â
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To enable us to review a return or refund, please email info@nexusstroller.com with proof of purchase and reasons for seeking a refund or return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nexusstroller.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nexusstroller.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the provided address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We strongly suggest using a trackable shipping service or purchasing shipping insurance when returning an item. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@nexusstroller.com for questions related to refunds and returns.